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Archive for the ‘ITS @ Otago’ Category

[University of Otago] Firefox’s Proxy Auto Detection Problem in Vista

Posted in Computer Tutorials, IT, ITS @ Otago, Microsoft, Software, University of Otago on July 5, 2008 | 7 Comments »

The ability for web browsers to automatically detect proxy settings is really useful when you have to switch between multiple networks all the time.  With Internet Explorer, proxy settings are being detected in both XP and Vista, but things aren’t going so well with Firefox!  If you are using Vista and Firefox happens to be [...]

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A step by step guide to Authoxy

Posted in Apple, IT, ITS @ Otago, Mac 101, University of Otago, tagged , , , , , , on March 14, 2008 | 13 Comments »

From what I’ve seen this year on the ITS HelpDesk (@ the University of Otago), there are more and more students having Mac laptops…and I got a fair number of students asking for help with their Skype / Microsoft Messenger. Since the university network is behind a proxy, you need to have some [...]

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University of Otago: WPA2 Patch for Windows XP

Posted in IT, ITS @ Otago, Software, University of Otago, tagged , , on February 4, 2008 | Leave a Comment »

Lately I’ve noticed that quite a few people searched for the WPA2 Patch and actually came to my blog instead of the download page from Microsoft. So I’ve decided to put the link (to the download page) here and hopefully it will save you a bit of time.

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Just submitted an End User Stories to the APC magazine

Posted in IT, ITS @ Otago, University of Otago, thoughts, tagged , , , , on October 20, 2007 | 2 Comments »

APC (Australian Personal Computer) is the ONLY computer magazine that I buy every month They have a section in the magazine that is dedicated to people’s End User Stories. If your story got published, you will get a Microsoft Mouse for FREE! This month (Oct) they are giving away [...]

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Some thoughts on Student Laptop Support for next year…

Posted in IT, ITS @ Otago, University of Otago, thoughts, tagged , , , on October 17, 2007 | 1 Comment »

This semester I have been doing an internship on the ITS helpdesk. Thanks to all of my workmates, I learned a lot while I was working there, you can’t learn things like communication skills through books / lectures, so thank you for giving me a chance to work on the helpdesk
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Kaspersky saves the day!

Posted in IT, ITS @ Otago, Software, University of Otago, thoughts on August 10, 2007 | 3 Comments »

I was working this morning when Paul gave me a call and ask me whether I can have a look of a student’s laptop that’s loaded with Chinese versions of XP. I went to his office and discovered that the laptop was having a Chinese version XP Pro. Paul told me there were [...]

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Work around regarding to the problem with Vista’s Windows Update

Posted in Computer Tutorials, IT, ITS @ Otago, University of Otago on July 27, 2007 | 3 Comments »

I was having a bit of problem with Vista’s Windows Update in the central library…I am keep getting the follow error message:

I didn’t know this until a few people ask me why their Windows Update won’t work on their Vista Since I am working this morning, I spent a bit of time [...]

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